Lost WhatsApp inquiries
Rated 4.97/5 from over 50 reviews
Hospitality CRM
A complete CRM and automation system for villas, hotels, resorts, and hospitality businesses in Bali — designed to increase bookings, improve guest communication, and eliminate manual operations
We build and integrate CRM systems that connect WhatsApp, websites, booking systems, email workflows, and team operations into a single, automated platform tailored for Bali's hospitality market.
Built for Bali's Hospitality & Guest-Centric Businesses
Villas & Villa Management Companies
- —Complete CRM for villa operations:
- —Centralized owner/guest/staff communication
- —Booking pipeline with stages
- —Commission tracking
- —Occupancy dashboards
- —Owner-facing reports
- —Guest journey automation
Boutique Hotels, Resorts & Guesthouses
- —Hospitality CRM solutions:
- —Guest database and preferences
- —Booking management and automation
- —Check-in/check-out workflows
- —Housekeeping coordination
- —Revenue tracking
- —Multi-property support
Restaurants, Cafés & Lifestyle Venues
- —F&B and lifestyle automation:
- —Table reservations
- —Online orders
- —Events & membership flows
- —Customer segmentation
- —Loyalty programs
- —Email & WhatsApp campaigns
What We Deliver
Centralized Guest & Lead Management
All inquiries — WhatsApp, website forms, Instagram, booking widgets — automatically enter your CRM with: guest name, contact details, inquiry type, booking dates, notes, preferences, language, tags (villa, F&B, retreat, long stay, event, etc.). No more scattered chats or lost messages.
Workflows for Booking & Guest Operations
We set up workflows that match your real hospitality processes: replies for availability, follow-up reminders if guests stop replying, deposit payment reminders, pre-arrival instructions, post-stay feedback, upsell & re-engagement campaigns, team assignment & escalation rules. Your system works 24/7 — even when the team is offline.
WhatsApp Integration for Hospitality
Most guests prefer WhatsApp. We integrate it fully with your CRM: new inquiries → CRM, status updates → WhatsApp, responses & templates, multi-language support (EN/ID/RU/CN), send PDFs, menus, villa details, staff notification rules. WhatsApp becomes a reliable booking channel, not chaos.
Villa Management Operations & Owner Reporting
For agencies managing 5–100+ villas: centralized owner/guest/staff communication, booking pipeline with stages, commission tracking, occupancy dashboards, owner-facing reports, guest journey workflows, task & operations management. Ideal for scaling villa groups.
Restaurants & Lifestyle Business Operations
We build systems for: table reservations, online orders, events & membership flows, customer segmentation, loyalty programs, email & WhatsApp campaigns. Perfect for F&B, beach clubs, yoga, surf, fitness, salons.
Retreats & Wellness Center Management
Retreat operators need structured intake flows. We implement: application forms, health/intake questionnaires, payment workflows, reminders, group management, post-retreat follow-up. This removes operational stress and increases conversions.
Analytics & Performance Dashboards
We track: response time, conversion rate per channel, staff performance, booking stages & drop-offs, campaign performance, ROI of automation. You finally know what drives bookings — with real numbers.
Designed for Bali's Hospitality Market
Villas & villa management companies
Boutique hotels, resorts & guesthouses
Retreats, wellness centers & yoga studios
Restaurants, cafés & lifestyle venues
Surf camps, co-working & co-living spaces
Event spaces & wedding organizers
Australia
Singapore
Hong Kong
Europe
Indonesia
When a Hospitality CRM Becomes Necessary
- •You receive inquiries daily via WhatsApp and email
- •Staff replies differently depending on shift
- •Booking stages are tracked manually or not at all
- •Owners ask for reports you cannot generate
- •Follow-ups depend on memory instead of system
- •You manage multiple villas, rooms, or locations
Pricing (Guidelines for Bali, Indonesia)
01Basic Hospitality CRM (3–4 weeks) — USD 1,500 – 3,500
CRM setup, WhatsApp integration, basic workflows
02Advanced CRM System (4–6 weeks) — USD 3,500 – 6,000
Full automation, multi-property, analytics dashboards
03Enterprise Hospitality Platform — USD 6,000 – 8,000+
Custom features, multi-location, advanced reporting
Problems We Solve
Slow or inconsistent responses from different staff
No centralized database of guests or leads
Manual follow-up that depends on the team
No pipeline for booking stages (inquiry → deposit → confirmation)
No automation for reminders or availability messages
No visibility into team performance
No analytics to understand what drives bookings
Related Case Studies
See how we've helped businesses in Bali and Indonesia achieve their goals with similar projects.
Services