Hospitality CRM
A complete CRM and automation system for villas, hotels, resorts, and hospitality businesses in Bali — designed to increase bookings, improve guest communication, and eliminate manual operations
We build and integrate CRM systems that connect WhatsApp, websites, booking systems, email workflows, and team operations into a single, automated platform tailored for Bali's hospitality market.
Built for Bali's Hospitality & Guest-Centric Businesses
Villas & Villa Management Companies
Complete CRM for villa operations:
- •Centralized owner/guest/staff communication
- •Booking pipeline with stages
- •Commission tracking
- •Occupancy dashboards
- •Owner-facing reports
- •Guest journey automation
Boutique Hotels, Resorts & Guesthouses
Hospitality CRM solutions:
- •Guest database and preferences
- •Booking management and automation
- •Check-in/check-out workflows
- •Housekeeping coordination
- •Revenue tracking
- •Multi-property support
Restaurants, Cafés & Lifestyle Venues
F&B and lifestyle automation:
- •Table reservations
- •Online orders
- •Events & membership flows
- •Customer segmentation
- •Loyalty programs
- •Email & WhatsApp campaigns
What We Deliver
1. Centralized Guest & Lead Management
All inquiries — WhatsApp, website forms, Instagram, booking widgets — automatically enter your CRM with: guest name, contact details, inquiry type, booking dates, notes, preferences, language, tags (villa, F&B, retreat, long stay, event, etc.). No more scattered chats or lost messages.
2. Automated Workflows for Booking & Guest Operations
We set up workflows that match your real hospitality processes: auto-replies for availability, follow-up reminders if guests stop replying, deposit payment reminders, pre-arrival instructions, post-stay feedback automation, upsell & re-engagement campaigns, team assignment & escalation rules. Your system works 24/7 — even when the team is offline.
3. WhatsApp Integration for Hospitality
Most guests prefer WhatsApp. We integrate it fully with your CRM: new inquiries → CRM, status updates → WhatsApp, automated responses & templates, multi-language support (EN/ID/RU/CN), auto-send PDFs, menus, villa details, staff notification rules. WhatsApp becomes a reliable booking channel, not chaos.
4. CRM for Villa Management Companies
For agencies managing 5–100+ villas: centralized owner/guest/staff communication, booking pipeline with stages, commission tracking, occupancy dashboards, owner-facing reports, guest journey automation, task & operations management. Ideal for scaling villa groups.
5. CRM for Restaurants & Lifestyle Businesses
We automate: table reservations, online orders, events & membership flows, customer segmentation, loyalty programs, email & WhatsApp campaigns. Perfect for F&B, beach clubs, yoga, surf, fitness, salons.
6. CRM for Retreats & Wellness Centers
Retreat operators need structured intake flows. We implement: application forms, health/intake questionnaires, payment workflows, automated reminders, group management, post-retreat follow-up. This removes operational stress and increases conversions.
7. Analytics & Performance Dashboards
We track: response time, conversion rate per channel, staff performance, booking stages & drop-offs, campaign performance, ROI of automation. You finally know what drives bookings — with real numbers.
Designed for Bali's Hospitality Market
Pricing (Guidelines for Bali, Indonesia)
Basic Hospitality CRM (3–4 weeks)
CRM setup, WhatsApp integration, basic workflows
Advanced CRM System (4–6 weeks)
Full automation, multi-property, analytics dashboards
Enterprise Hospitality Platform
Custom features, multi-location, advanced reporting
Problems We Solve
Related Case Studies
See how we've helped businesses in Bali and Indonesia achieve their goals with similar projects.
